Valaston
Complaint Handling Procedure
At Valaston, we are committed to providing exceptional service. If you are dissatisfied with any aspect of our service, we want to hear from you. Your feedback helps us improve.
How to Make a Complaint
You can submit your complaint by:
- Email: enquiries@valaston.com
- Phone: Click Here
Post:
- Suite 204, George Town Financial Centre, P.O. Box 1049, Grand Cayman KY1-1102, Cayman Islands
- Suite 1506, 15/F, The L Plaza, 367-375 Queen’s Road Central, Hong Kong
- Ground Floor, 59-60 O’Connell Street, Limerick, V94 E95T, Ireland
- Arentsburghlaan 3 , 2275 TT Voorburg , The Netherlands
- 111 Somerset Road, #11-20 Triple One Somerset, Singapore 238164
Please include:
- Your name and contact details
- Details of your complaint
- Any supporting documents
What Happens Next
- Acknowledgment: We will acknowledge your complaint within 3 business days.
- Investigation: Our team will review your complaint thoroughly and may contact you for additional information.
- Final Response: We aim to provide a final response within 4 weeks. If we need more time, we will keep you informed.
If You Are Not Satisfied
If you are unhappy with our final response, you may escalate your complaint to the relevant authority:
- Ireland & UK: CAI – www.charteredaccountants.ie/Professional-Standards/Complaints-and-discipline
- Netherlands: NBA – www.nba.nl
- Cayman Islands: For Regulated and Licensed DM Cayman Entity – CIMA- www.cima.ky/complaints
- Cayman Islands: For Non-Licensed DM Cayman Entity – CIIPA – www.ciipa.ky/contactus/complaints
You must contact them within 1 year of our final response.